Features

Clanker Support puts an AI-powered support agent on your site: it answers visitor questions from a knowledge base you control, hands off to your team when a person is needed, and keeps every conversation — chat and email — in one shared inbox. This page is the map; each feature page below covers one capability in depth, and the matching Learn pages show where everything lives in the dashboard.

The features

AI responses

Streamed answers grounded in your knowledge sources and per-project instructions. Every project picks its model from a curated set of web-search-capable models, so the agent can search the web when answering.

Knowledge sources

Teach the agent with three kinds of source per project: website URLs (fetched as snapshots you refresh with Recrawl), text snippets, and Q&A pairs. Operators can also promote a good inbox reply into a Q&A source.

Escalation

The widget offers Talk to a human after a configurable number of messages — or immediately when the visitor asks for one. Your team is notified by email — plus Slack, if configured — and the dashboard bell; the agent posts a holding note and stands down for good once a human replies.

Email threading

Inbox replies appear in the visitor's widget, and go out by email when the visitor shared an address. When they answer that email instead of returning to the chat, their reply threads back into the same conversation — no separate ticket to reconcile.

Team inbox

A shared inbox per workspace: filters, full-text search with a ⌘K command palette, colored tags, per-user unread state, AI-generated triage summaries in the list, and resolve and reopen. Roles (owner, admin, agent) are enforced server-side.

Ratings & CSAT

Two distinct quality signals, never merged: per-message thumbs up/down on individual agent answers, and a separate 1–5 rating the visitor can leave for the whole conversation when they close it.

Self-hosting

The entire stack is open source (theopenco/llmchat, MIT). Run it yourself for free with your own LLM Gateway key — you pay your model provider directly.

Where to go next

• Getting started — from sign-up to a live widget on your site.
• Integrations — install paths beyond the script tag: the React SDK, Shopify, WordPress, and the iframe embed.
• Pricing — plans, included response quotas, and what's metered.
• Learn — the dashboard, page by page: inbox, projects, sources, workspaces, and billing.